These Terms primarily regard making purchases on the website and dealing with Dead-On-Arrival (DOA) shipments, warranty redemption and so forth. For information regarding our privacy policies please go here.
This section describes the terms of a purchase made by a visitor ("Customer") on the Site. Upon completion of purchase, the Customer is entitled to a prompt delivery of the products contained in the order. Completion of purchase is reached when a settled credit card transaction containing the total dollar amount contained in the invoice and the shopping cart at checkout is found in our gateway account. This typically takes less than 24 hours, but in some cases may take longer. Prompt delivery is 3-7 days after the completion of purchase, plus the time it takes the carrier to ship. Most orders will ship well within this time period, but in some cases it may take longer. In particular, when products are ordered during a sold-out or backorder phase, shipment will not occur until the item is restocked. Please check for the current status of a given product on the product page, located near the Add to Cart button.
Returns, Exchanges, Warranty Information
All sales made on the site are final. There are currently no options for returns or refunds of functional products. Customers having technical difficulties with a malfunctioning or broken product are encouraged to read the warranty and exchange information below.
Products sold on the Site are sold with a 30-day limited warranty that covers parts and labor for repair or replacement at our discretion unless otherwise specified for a particular product. A Customer is entitled to having the product repaired to full functionality or replaced if the unit is beyond repair and if they call and secure this warranty redemption with 30-days of the unit's arrival. Arrival is defined as doorstep delivery, and we will use carrier shipping records to determine this date. This limited warranty does not cover shipping required to return the product nor the shipping required to deliver the repaired or replaced product. This warranty also excludes damage inccured in the following ways: improper use or storage, water damage, overheating, exposure to dirt, sand, dust or other small particles which can impair electronics, abuse or neglect of product. Upon request of a repair, a Customer will be contacted by a member of our sales and exchanges team. They will be asked for information regarding regarding their order such as invoice number and etc. They will then be asked for information about the damages to the product itself. If a repair or exchange is granted, the user will then be required to ship the product back to our headquarters and provide a return shipping address.
If you have any questions regarding the use of the Site, please refer to the Help Section. All other questions or comments about the Site or its contents may be directed to customer service by contacting us here.